BEFORE REACHING OUT FOR SUPPORT, PLEASE READ THIS FAQ.
When will my order ship?
- Most orders ship within 2-3 business days from when the order was placed. During the holidays or other times of high order volume, some orders may take 3-5 business days to process. If you haven't received a shipping confirmation email, it means your order is still processing.
How long will my order take to reach me once shipped?
- U.S. Orders:
- Economy Shipping: Most orders are processed in 2-3 business days before shipping. Upon shipping, the order will take an additional 5 - 8 business days to arrive through USPS first class mail. Please check your tracking number to stay up to date on the tracking for your packaging. Your tracking number can be found in your order confirmation email.
- Standard Shipping: Most orders are processed in 2-3 business days before shipping. Upon shipping, the order will take an additional 3 -4 business days to arrive through UPS. Please check your tracking number to stay up to date on the tracking for your packaging. Your tracking number can be found in your order confirmation email.
- If you do have tracking on your order, please use your tracking link to check the shipping progress before contacting support. If your tracking has not updated within 3 business days of your order, please contact email@example.com
- International Orders: Most orders are processed in 2-3 business days before shipping. Your order will ship on the date specified in the confirmation email, and should take around 2-4 weeks to arrive. If you haven't received it within 4 weeks of the ship date, please let us know through email.
I put the wrong address, how can I change it?
- If your order has not yet shipped, please email us firstname.lastname@example.org with your name, order number, and new shipping address. Many orders ship the next day, so please contact support within 24 hours of purchasing.
I never received a confirmation email after ordering, why?
- If you did not receive an order confirmation email, our automated confirmation email may have gotten caught in your spam filter, please check there. If you still can't find an order confirmation email, it's possible the email entered may have included a typo. You can contact email@example.com to have the address on your account corrected.
- It is also possible that you used a different email address at checkout. Please check any alternative email accounts you may have.
- In some cases, customers noticed they had a typo in their email address as entered on their order. If that is the case, please email us and we will correct the information for you.
- If you still are unable to find a confirmation email, please confirm that you were charged for the order. If you were not charged, your order may not have gone through. If you were charged, but never received a confirmation order, please contact firstname.lastname@example.org.
How can I get free shipping?
- Orders of $40 or more (post discount) qualify for free Economy Shipping & Handling.
Why does my order say "awaiting shipment"?
- For a small amount of orders with tracking, you may see that your order says that it's still "awaiting shipment." This means it has been dropped off at the Post Office, but has not yet been scanned and processed to leave the Post Office. Since this is a Post Office issue there may not be much we can do on our end. However, if your order is still awaiting shipment after 5 or more days of being shipped, please reach out to our customer support team directly at email@example.com with your order confirmation # for assistance. Thank you for being a customer!
Can I cancel my order?
- If you would like to cancel your order, please contact firstname.lastname@example.org within 24 hours of placing your order. Our shipping team works very quickly, but if support was contacted within 24hrs of the order being placed and the order has not shipped, we will refund the order.
What is your sticker subscription box?
- Big Moods sticker subscription is a monthly service that delivers a selection of stickers to your doorstep on a regular basis. With a sticker subscription, you'll receive a surprise mix of stickers each month, chosen by a team of designers. Sticker subscriptions are a great way for sticker enthusiasts to get a steady supply of new and unique designs, and can be a fun and affordable way to add personality and flair to your belongings.
Where can I find more FAQs about stickers?
- Check out our Stickers FAQs for answers to common questions about stickers, including how to use them, where to find them, and more.